Return period:
30 days from the date of receipt of the order.
If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange, except in the case of a defective product.
Eligibility requirements
To be returned, your item must:
- must be new , unused and in its original packaging;
- include the receipt or proof of purchase .
Products that do not meet these criteria will not be accepted.
Non-returnable items
- Intimate or sanitary products
- Perishable goods (food, flowers, etc.)
- Hazardous materials, flammable liquids or gases
- Gift cards
- Downloadable software
- Certain health or personal care products
Exchanges
We only replace defective or damaged items .
Contact us at contact@movezen.fr before sending anything back.
Returns can be made according to your preference:
Via parcel relay (Mondial Relay)
Address:
LOCKER MA LAVERIE 74
1 Rue Joseph Dessaix, 74000 ANNECY
By post office (Colissimo or other)
Address:
ANNECY CITE DU LAC
POST OFFICE 1 Rue de la Poste, 74000 ANNECY
Return shipping
You can also return the items directly to:
MOVEZEN – 3 Boulevard du Lycée 74000 Annecy
Returns are free via a prepaid label that you can download and print.
No restocking fees are applied.
For any item over €75 , we recommend using a tracked or insured service.
MOVEZEN cannot guarantee delivery of an untracked package.
Refunds
Once the product has been received and inspected, you will receive an email confirming receipt and processing of the refund .
The refund will be issued to your original payment method within 3 business days of processing.
Sale items: only items at full price are eligible for a refund.
Promotional items are not refundable.
Delayed or missing refunds
- Check your bank account.
- Contact your card issuer or your bank.
- If the refund still hasn't appeared, write to us at movezen0@gmail.com.
Items received as gifts
If the item was gifted directly in your name, you will receive a MOVEZEN gift credit equivalent to the return amount.
